not my bike, but my boots
I have had a pair of Held top end race boots for a year now, and I have been very impressed especially as I got the price knocked down to £120 because there was some decolouration on part of the plastics, they are waterproof and have high protection with a full inner boot system.
this inner boot is laced up by a BOA wire thingy, but when I was up in Scotland the other week, one lace was not happy to release when the ratchet dial was popped out. ... so I though that was the boots scrapped because of a bit of plastic not rotating.... I took them apart and bodged it so they kept working, but while surfing the interweb for instructions on how the get into the mechanism, I discovered that boa lace system has a lifetime warranty.
last week I contact the USA offices, send photos of the boot so they can work out which system you need [they don't want proof that it is broken] and they just sent me 2 sets of repair kits [2x rachet dial thing and 2x lace wires] free. which arrived today.
happy days